If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, Credit or Refund within 14 days of the order’s delivery date.
Items must be returned with original package.
The client is responsible for costs of return delivery which must be shipped within 14 days from receipt date.
To request a return or exchange please contact our customer care at firstname.lastname@example.org.
In the case of defective or incorrect merchandise, Clients must follow the instructions above.
Veal Srl reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Veal Srl reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Veal Srl will deduct a 10% administrative/re-stocking fee from the refund.