SHOPPING ONLINE

In order ot shop at e-shop of puntaconterie.com the client does not need to be registered. It is possible to proceed to checkout as a guest.


The cart is always available in all pages of the website. Once the articles have been added to the cart the client must proceed with CHECKOUT and fill in all sections

Billing information

Shipping information
Payment information


In the last step the client will be able to review in full the order including shippind costs. As soon as the order is completed our offices will automatically receive the order request and will take care as fast as possible in order to ship it to the delivery address indicated by the client.

PAYMENT METHOD

Paypal: We accept Credit Card payments only through the Paypal circuit. It is possible to pay through Paypal without having a Paypal account. Credit Cards accepted are: VISA, VISA ELECTRON, MASTERCARD, MAESTRO, DISCOVER, AMERICAN EXPRESS, AURA. It is a very fast and safe method.

Bank Transfer: It is possible to pay with Bank Transfer on Veal Srl bank account. Once the order is completed the client will automatically receive an email containing the bank account information for Veal Srl as well as a summary of the order.
Payment must be completed within 5 business days from order receipt, after this deadline the order will be automatically cancelled. Order will be shipped once the payment has reached  Veal Srl bank account and the merchandise is available for shipment.


DELIVERY

Upon delivery of every order, clients are asked to inspect the box carefully before signing for the delivery.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package.
In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact customer care at shop@puntaconterie.com.
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be sent to shop@puntaconterie.com within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), the package may risk being sent back to Italy at the client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

HELP?

Information: shop@puntconterie.com
Customer Care: shop@puntaconterie.com

Tel. +39 (041) 527 5174

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